COVID-19 (Corona Virus)

Maintenance Connection Canada

Our COVID-19 comments:

The COVID-19 is changing our society quickly. We have chosen to NOT be one of the ones plugging your email addresses with our COVID-19 thoughts and responses every day. Here are our comments, we will update them as seems appropriate over the coming months.

We are experts in WFH:

The owner of MCC has been an expert in the WFH (Work From Home) culture for 30 years. Over 90% of MCC staff have been working from home since ‘day one’.

The other 10% also works most of the time from home and we reduced this further a few weeks ago to the point that none of our staff have worked from ‘the office’ for over a month now (So as of early April, 2020).

We are doing the final stages of converting our accounting and related systems to electronic only. We have been, again, more than 90% of the way there already, our goal is 100%.

Really, the only thing holding us back from reaching the 100% goal is that some customers still send payment via paper cheques in the mail.

If you would like our assistance in getting your WFH working more efficient, contact us, even if you just want a short talk to learn from our successes and mistakes.

Other responses:

We are also suspending all non-emergency travel until June 15th 2020, (3 months) and will consider extending that if it seems prudent. But again, we have, for more than 20 years, been doing the vast majority of our customer support electronically.

For sales in the country our staff are in, it will be at the discretion of the salesperson and the customer whether in person sales change to fully electronic.

Practical help, ventilators:

One of the senior members on our team, Richard Crutchley, is using his expertise to help during this time of crisis. He has been given leave to help as he is able.

He reported that:

"I was recently contacted by Head of Business Engagement, Principal Lecturer in Computer Science at University of Wolverhampton in the UK who, as I understand, is assisting the government in enlisting UK Manufacturers to build ventilators. The contact had worked on a study project with me a number of years ago and was hoping that I was still local but realized I now reside in Canada. I messaged him back and said he could call me.

I had heard via media sources that globally non-medical device manufacturers could use any spare capacity to produce ventilators for their respective health organizations. Initially I was skeptical but I had given it some thought.

During our call I suggested that it was impractical to redesign a device from scratch because it would take too long to design, build, test and deploy such a device. I have not been directly involved as a Biomedical Engineer for 10 years but I thought back to my work as an Intensive Care Unit Technician and remembered that we had used on occasion the “Manley Ventilator”. It was a device used for a number of decades in the UK as a workhorse ventilator before the introduction of electronics to the therapy. We discussed the fact that although it is an older design it required little maintenance. Assuming the plans were available, patents could well have lapsed and it should be possible for manufacturers to create parts then a small assembly line could be put together to build these units. The “Manley Ventilator” approach to ventilation was preferred by our medical staff because it gave a preset fixed volume of gas rather that the alternative “Bird” ventilator where the cycles were triggered by pressure.

They are attempting to locate the plans for it, they have a 3D metal printer that they are going to use to build prototypes."

We will share updates when we are able to.

We hope this information is helpful. We are sure there are people in Canada and the USA and other countries looking into the practicalities of building ventilators en masse and there may be medical and legal reasons that I am not aware of which may make this form of ventilation unsuitable. If we can be of further assistance during this pandemic, we are happy to volunteer in any suitable capacity. We are now passing this info on to people that may be able to get this information in the right hands, politicians that we have a relationship with and customers that might be able to get it correctly such as our hospital customers

We are a worldwide company with offices and customers in countries on several continents even though our name is ‘Maintenance Connection Canada’. The offer to help applies to all countries that we legally can, not just Canada, the USA and the UK.

Crutchley, worked for 30 years as a biomedical engineer in the NHS maintaining and repairing equipment in the ICU and Operating Theatres. He was also the Quality Management Representative for the Medical Devices Department (ISO13485). Prior to his move to Canada he was a Team Leader for the Biomedical Engineers covering ICU, Operating Rooms and Renal Dialysis for 10 years. Currently, he is the Director of Operations for a Computerized Maintenance Management/EAS Software company with both online and offline/mobile applications in Maintenance Connection Canada and Cascadia CMMS Inc. and also an active Consultant for the implementation of a number of ISO standards. He is also an IRCA Certificated Auditor for Quality Assurance.